Simplify communication with Personify’s 2-Way Inbox—a centralized hub for all your customer interactions across email, SMS, live chat, and social media. Save time while keeping every interaction in one place.
Simplify All Your Conversations in One Powerful Inbox
2-Way Conversations Inbox
Key Features
Unified Communication Hub
Bring all your customer conversations—email, SMS, live chat, Google Business, and social media—into a single, easy-to-manage inbox. No more juggling multiple platforms or losing track of messages.
Real-Time 2-Way Sync
Respond to messages directly from the Inbox, and your replies are instantly sent through the original channel—email, SMS, or social—ensuring smooth, consistent communication without extra steps.
Quick Replies & Templates
Save time with pre-written responses for FAQs or standard customer queries, making every interaction faster and more efficient.
Advanced Filtering
Easily find and prioritize conversations with robust filtering tools based on contact type, channel, or status.
Team Collaboration
Assign conversations, add internal notes, and ensure seamless hand-offs between team members to provide exceptional customer support.
Constant Connection
Stay connected everywhere with our app so you never miss a customer inquiry, no matter where you are.
Why choose Personify?
- Consolidate all communication channels into a single inbox, reducing the time you spend switching between platforms.
- Integrate email, SMS texting, instant chat on your website, as well as Instagram, Facebook, WhatsApp, and Google My Business.
- Maintain a professional, consistent customer experience with seamless two-way syncing.
- Increase team productivity with collaboration tools and message management features.
- Strengthen relationships by responding faster and keeping a complete conversation history.
- Boost customer satisfaction by staying organized and responding on time.
Use Cases
Service-Based Businesses: Quickly handle inquiries, appointment confirmations, and follow-ups across SMS, email, and live chat.
E-commerce Stores: Manage pre-sale questions, order updates, and post-purchase support from one convenient inbox.
Marketing Agencies: Track and respond to client communications across multiple accounts and platforms in real time.
Local Businesses: Streamline customer interactions from walk-in inquiries to online chat, all synced in one place.
Sales Teams: Keep leads engaged with timely responses, no matter the communication channel they prefer.
