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The Business
Overview

“Even if we spent all day on the phone for weeks, we’d never get ahold of everyone.”

When working with high-end sports cars, class muscle cars, and legendary pre-war luxury coupes, often the best way to connect with buyers and sellers is to talk it over on the phone. But with a growing list of contacts, it had become impossible to reach out to the all the right people at the right times.

  • Huge Audience with Boutique Expectations
    Worldwide Auctioneers built its reputation on high-touch service and genuine client relationships. But with over 40,000 qualified buyers on their roster, the team struggled to maintain that personal touch using traditional one-by-one calls.
  • Time-Consuming Manual Calls
    Leaving custom voicemails for thousands of contacts took a toll on the Client Services Team. Precious hours were spent dialing, ringing, and recording—only to find a fraction of people calling back.
  • Need for Authenticity
    Generic “robocalls” or impersonal mass texts would harm Worldwide Auctioneers’ carefully curated brand. They needed a solution that would feel personal—not spammy.

Mutliplying the Sales Team Like Never Before

Worldwide prides itself on the team’s personal interactions. Personify supports their culture by being one app for every customer leading to infinite connections. And because Personify has built-in phone sales features, it was the perfect match.

Ringless Voicemail Drops

Personify’s ringless voicemail feature let Worldwide Auctioneers send a real, pre-recorded voice message from owners and sales reps—straight to each contact’s voicemail without the phone ever ringing.

Personalized Recordings
Buyers heard a friendly, familiar voice instead of a robotic auto-call.

Automation at Scale
Thousands of voicemails were delivered in minutes, not days.

Localized Phone Numbers

Personify also customized phone numbers to match the buyer’s regional area code, increasing trust and callback rates. When Worldwide did get phone calls back, they were able to monitor key metrics such as call duration, conversion rates, and missed calls to optimize communication.

All of this could be done at scale with the entire team, and they were able to manage all calls, texts, and voicemails within the Personify platform, providing a single view of customer interactions.

Seamless Call-Back Experience
Because the voicemails came from a real person, responses felt natural. And with a 10–15% callback rate, the Client Services Team focused on warm, high-value conversations instead of endless cold calls.

From Limited Time to Unlimited Connections

By leveraging Personify’s suite of calling features, the Worldwide Auctioneers team was able to talk on the phone with the people who wanted to talk with them.

  • Reached All 40,000 Buyers: Every client received a personal-sounding message, reinforcing Worldwide Auctioneers’ boutique reputation.
  • 10–15% Callbacks = Warmer Leads: Interested buyers responded immediately, ensuring the sales team spent time on the most engaged prospects.
  • Significant Time Savings: The Client Services Team no longer had to dial and leave voicemails manually—freeing them up to have meaningful conversations with serious buyers.
  • No “Spammy” Vibe: Ringless technology and validated phone numbers helped messages land smoothly, avoiding the dreaded “spam likely” tag or intrusive robocall feel.

Key Takeaways

Send voicemails directly to recipients’ inboxes without triggering a call, ensuring a non-intrusive experience.

Monitor key metrics such as call duration, conversion rates, and missed calls to optimize communication.

Enhance professionalism and customer trust by displaying your verified business number on all outbound calls.

Purchase local phone numbers to establish a connection with specific geographic markets and expand your reach.

Ready to Scale Your Outreach Without Losing the Human Touch?

Personify is an all-in-one engagement platform built for businesses that value genuine relationships. From ringless voicemail to automated text and phone solutions, we help you reach more people, save more time, and keep your brand voice personal.

Schedule a Demo to see how Personify can transform your client engagement—just like we did for Worldwide Auctioneers.